Customer Service
At Southern Research Co, our primary focus is customer service. We strive to be flawless within the 3 areas, we believe, put us miles ahead of the competition.
- 100% American made products that are tested for potency and purity.
- Rapid response within 12 hours of any inquiry request.
- Same day shipping on all orders!*
If there is anyway we at Southern Research can improve your experience, please contact us at:
info@southernresearchco.com or 972-346-4519
Shipping & Delivery
100% RESHIP Guaranteed delivery to ANY location in the world. If you do not receive your order FOR ANY REASON it will be reshipped. We stand buy this guarantee for ALL customers in any situation as long as the shipment shows “Delivered" or confirmed as lost by USPS / Fed-Ex.
Australian Customers: SRC will not ship or fulfill Australia orders. We apologize for any inconvenience this might cause.
Italian Customers: Southern Research is now offering guaranteed shipping to Italy! Please select Fed-Ex as the shipping option durring check out. You will no longer be subject to customs delays or extended transit times. Please allow 4-6 business days for delivery.
All orders received before 3pm(CST) ship same day if inventory permits. Orders received after 3pm(CST) will ship following day.
| Within the United States | Outside of the United States | |
|
PRIORITY MAIL
|
$6.95 Free on orders over $150*
2-4 Day Delivery (Tracking)
|
Not offered for International customers
due to lack of tracking
ability.
|
|
EXPRESS MAIL
|
$24.95 - 1-2 Day Delivery (Tracking)
|
$29.95 - 4-6 Day Delivery (Tracking)
|
|
FedEx
(international only) |
$ Varible - Next day
|
$Variable - 3-6 Business Days (Tracking)
|
**We are not responsible for your country's import tax
*Applicable on domestic (USA) orders only
†FedEx recommended on all international orders due to quicker transit times
†We are not responsible for your country's import tax
†Due to the nature of these products, we do not accept returns
We will not disclose any information to anyone inquiring about an order you have received.
How we collect and use information:
Email addresses
We won’t trade, rent or sell email addresses to other parties. We do collect email addresses that are given to us through our optional mailing list request forms and from online orders. If you’ve given us your email address, we may contact you with news about new products, services or upcoming events and promotions. If you don’t want to receive these mailings, just let us know by unsubscribing to our mailing list.
Postal addresses
Southern Research Co. does not trade, rent or sell postal addresses to any other parties. Postal addresses are only retained for contacting individuals with a question or information regarding their order.
Telephone numbers
Again, we don’t trade, rent or sell telephone numbers to anyone. Telephone numbers are only used for contacting people with questions or information about their orders.
Aggregate Site Statistics
We collect, in aggregate form only, the domain names of visitors to our site, as well as statistics about our sales, traffic patterns and related site information. These statistics include no personally identifying information and are used for marketing, sales reporting or improving the design of our website.
Ordering with Southern Research Co. is done in 6 easy steps:
- - Chose which ever product(s) you need for your next research venture and add them to the cart. Enter any discount codes that might apply.
- - Fill out all billing information including best means of contact.
- - Choose which ever shipping program that best fits your time line.
- - Fill out and double check shipping address.
- - Give payment information.
- - Agree to the SRC Disclaimers and press "Place Order"
**Remember you can always shop securely from your mobile device.
